Terms of service

OVERVIEW
This website is operated by 19insoles. Throughout the site, the terms “we”, “us” and “our” refer to 19insoles. 19insoles offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

1. NO REPRESENTATIONS OR WARRANTIES

The services provided on this website and the content, information, documents, graphics and images published at this website could include inaccuracies, typographical errors or other errors. We make no commitment, however, to update what is contained in this website. Furthermore, we reserve the right to temporarily, or permanently, modify, alter, discontinue or delete the same without prior notice.

2. USE FOR CONSUMER AND EDUCATIONAL PURPOSES ONLY

This site and its services are (i) for consumer educational use and (ii) to facilitate the purchase of our products, only. Nothing contained in this site is or should be considered, or used as a substitute for, medical advice, diagnosis or treatment. This site and its services do not constitute the practice of any medical, nursing or other professional health care advice, diagnosis or treatment. We advise users to always seek the advice of a physician or other qualified health care provider with any questions regarding personal health or medical conditions. Never disregard, avoid or delay in obtaining medical advice from your doctor or other qualified health care provider because of something you have read on this website. If you have or suspect that you have a medical problem or condition, please contact a qualified health care professional immediately.

3. WHICH COUNTRY'S LAWS APPLY TO ANY DISPUTES
MUMBAI, INDIA

4. No Return and Refund Policy: We do not offer returns or refunds on our products. However, if you receive a damaged or incorrect product during delivery, customers must initiate a return request within 7 days and upload an image. Upon inspection, if the product is replaceable, we will provide a replacement. If the product is not replaceable, we will accept returns and issue a refund for those cases only.

5. Our Responsibility for Loss or Damage Suffered by You

We exclude our liability to you where the liability is for personal injury caused by our insoles or the negligence of our customers in using them as This site and its services do not constitute the practice of any medical, nursing or other professional health care advice, diagnosis or treatment. We advise users to always seek the advice of a physician or other qualified health care provider with any questions regarding personal health or medical conditions.

6. GENERAL TERMS

We do not guarantee continuous, uninterrupted or secure access to our services, and operation of this website may be interfered with by numerous factors outside of our control.



7. SHIPPING AND HANDLING OPTIONS
Standard Shipping
Orders placed by 12 PM EST via Standard Shipping are usually delivered within 10-18 business days from the order’s ship date. Most Standard Shipping orders are processed and shipped within 1 to 2 business days.

Standard shipping is FREE for orders over $35+!

Expedited Shipping
SHIPPING AND HANDLING OPTIONS
Expedited Shipping $12.00 Shipping same day if before Noon EST + 10 days in transit